Per-contact switches for tickets, contracts, invoices, projects, live devices and shared docs — because a billing contact and a technical contact differ.
Track time as you work, generate invoices grouped by contract, and see anything that could not be priced explained rather than dropped.
How a Friday-evening ticket stops being “breached” by Monday, and how per-customer tiers avoid a second policy set.
Intake rules that match on the hostname, the failing check, the host group and the exit code send a disk alert on a SQL server to the database queue.