Per-contact switches for tickets, contracts, invoices, projects, live devices and shared docs — because a billing contact and a technical contact differ.
Track time as you work, generate invoices grouped by contract, and see anything that could not be priced explained rather than dropped.
How a Friday-evening ticket stops being “breached” by Monday, and how per-customer tiers avoid a second policy set.
Intake rules that match on the hostname, the failing check, the host group and the exit code send a disk alert on a SQL server to the database queue.
A method for the questionnaire that lands on a Friday: the sections, the precise sentences, and what to say when the honest answer is a limitation.
One trusted network, roaming workforce, isolated management plane: which to choose, what the change request says, what each costs you on a bad day.
A vault that injects a credential into a session must decrypt it. What that means, what it does not, and the three sentences for your questionnaire.
No inbound rule on any endpoint, no VPN, no RDP gateway. What the agent needs, where a port does open, and why the questionnaire gets a short answer.
Per-client quiet hours are only safe with one exception rule. How to define it, and what happens to everything you suppressed.
Discovery is not a port scan. A tour of what the plugins detect on a host and how each finding becomes a check bound to a fix.