The same incident reconstructed from four audit logs and then from one. The second version takes an hour less and answers a question the first cannot.
A day in the life of a technician when the ticket, the machine, the credential and the contract are one record.
If your PSA syncs devices from your RMM overnight, the two will disagree by morning. Here is why the sync exists, what it costs, and what replaces it.
The big platforms in this category were assembled from acquisitions. That is why the same handful of things stay manual however many products you buy.